Shipping & Returns
If you are not happy with your purchase, please return it within 30 days of receipt and we will refund the purchase price.
When you return an item to us:
- The item must retain all tags and show no signs of use.
- Use the original packaging whenever possible. Otherwise use a strong and secure carton, sealed securely with tape.
- If returning an online order, please include the original packing slip.
- Exceptions will be made on a case by case basis, regarding defective items.
All sales are final on gift cards, clearance sale items, advent calendars, candy, personalized items, hats, and plush items including stuffed animals, puppets, pillows, blankets, & sleep apparel.
Items eligible for returns must be new, unused and contain all original product packaging & accessories.
Online Returns:
If you choose to return your item that was an online purchase, shipping and handling cannot be refunded. However, if the item is defective/damaged, or if a shipping error was made, we will refund postage and handling charges for that item. Please email us directly to let us know you have sent an online return back to us.
Ship to 165 Morrow Ave Suite 105 Trussville, AL 35173. Upon receiving your item, we will confirm your return and communicate via email within 4 business days.
We will do everything possible to expedite the handling of your return. Please allow sufficient time for us to receive and inspect the return purchase. If you are requesting a credit card refund, please allow one billing cycle for credit to appear.
Gifts:
If the item was marked as a gift when purchased and or when shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. For in store gift returns, a gift card credit will be given.
It is important to us that you are taken care of! We will do whatever we can to make this possible. Thank you!